York City Fan’s Survey 2021

The Supporters’ Trust are conducting an annual fan survey to gauge overall satisfaction with the football club and the Trust. We are also seeking to identify any specific issues individual fans may have encountered. The results will be published on our website in early November and will feed into an expert review, vision, mission and plan for the long-term future of the football club.

To participate in the survey, please complete the 30 questions in the form below. Alternatively you can download and print a PDF version to complete offline and post back to us. We really appreciate your input and continued support.

York City Fan's Survey 2021
Personal Details (We will never share your contact details with any third parties)
Full Name (required)

Your Email (required)

Your Telephone (Optional)

Your age

0-1617-2526-3536-4546-5556-6465+

Are you a season ticket holder?

YesNo

Are you a Trust member?

Life MemberAnnual MemberLapsed MemberNo

Your Match Attendance
1. What percentage of home matches do you expect to attend this season?

100%70-99%40-69%10-39%0-9%

2. Has this increased or decreased on previous seasons?

IncreasedDecreasedNo change

3. If you come with friends or family, how many people are usually in your group?

n/a2345678910+

4. Where do you usually sit?

East StandWest StandSouth StandNot applicable - don't attend games

5. Are any individuals in your group registered disabled?

YesNo

6. If your attendance has changed, what factors have affected it? (Please tick ALL those that apply to you)
Quality of footballTicket PricesCatering PricesTravel & ParkingTicketing ProblemsGenerally Lost InterestCustomer ServiceStewardingOther (please outline below)
If ‘Other’, please provide further details that have affected your match attendance.


Customer Satisfaction

Please indicate how satisfied or dissatisfied you are with the following aspects of the football club and Supporters’ Trust (where applicable to you).

Football Club / LNER Community Stadium
7. Ticketing Prices

Very dissatisfiedDissatisfiedOKSatisfiedVery SatisfiedNot applicable

8. Ticketing System

Very dissatisfiedDissatisfiedOKSatisfiedVery SatisfiedNot applicable

9. Stewarding & Security

Very dissatisfiedDissatisfiedOKSatisfiedVery SatisfiedNot applicable

10. General atmosphere / friendliness of staff etc

Very dissatisfiedDissatisfiedOKSatisfiedVery SatisfiedNot applicable

11. Customer Service

Very dissatisfiedDissatisfiedOKSatisfiedVery SatisfiedNot applicable

12. Communications & Social Media

Very dissatisfiedDissatisfiedOKSatisfiedVery SatisfiedNot applicable

13. Car Parking

Very dissatisfiedDissatisfiedOKSatisfiedVery SatisfiedNot applicable

14. Catering Prices

Very dissatisfiedDissatisfiedOKSatisfiedVery SatisfiedNot applicable

15. Catering Quality

Very dissatisfiedDissatisfiedOKSatisfiedVery SatisfiedNot applicable

16. Disabled Access

Very dissatisfiedDissatisfiedOKSatisfiedVery SatisfiedNot applicable

17. Family & Social Facilities

Very dissatisfiedDissatisfiedOKSatisfiedVery SatisfiedNot applicable

18. Toilet Facilities

Very dissatisfiedDissatisfiedOKSatisfiedVery SatisfiedNot applicable

19. Hospitality Packages

Very dissatisfiedDissatisfiedOKSatisfiedVery SatisfiedNot applicable

20. Club Shop

Very dissatisfiedDissatisfiedOKSatisfiedVery SatisfiedNot applicable

21. Club Website

Very dissatisfiedDissatisfiedOKSatisfiedVery SatisfiedNot applicable

22. Complaints Procedures
Very dissatisfiedDissatisfiedOKSatisfiedVery SatisfiedNot applicable

Your Comments (e.g., are there any specific issues you’ve encountered? What do you think the club can do to improve?)
Supporters' Trust
23. Communications

Very dissatisfiedDissatisfiedOKSatisfiedVery SatisfiedNot applicable

24. Member Newsletters

Very dissatisfiedDissatisfiedOKSatisfiedVery SatisfiedNot applicable

25. Member Meetings (AGMs etc)

Very dissatisfiedDissatisfiedOKSatisfiedVery SatisfiedNot applicable

26. Social Events

Very dissatisfiedDissatisfiedOKSatisfiedVery SatisfiedNot applicable

27. Representing your views

Very dissatisfiedDissatisfiedOKSatisfiedVery SatisfiedNot applicable

28. Trust Website

Very dissatisfiedDissatisfiedOKSatisfiedVery SatisfiedNot applicable

29. Democratic process / Governance

Very dissatisfiedDissatisfiedOKSatisfiedVery SatisfiedNot applicable

Your Comments (e.g., are there any specific issues you’ve encountered? What do you think the Trust can do to improve?)
30. Would you be interested in joining Trust’s team of volunteers for events, fundraising or communications?

YesNo